Technical Support Associate

Amazon is looking for Technical Support Associates to help customers with Amazon devices and digital services. In this role, you will assist customers through phone, chat, and email by solving technical issues related to products like Kindle, Echo, Fire TV, Alexa, and Amazon Prime.

Job Responsibilites

• Answer customer queries through phone, chat, and email.
• Help customers solve technical issues with Amazon devices and services.
• Use support tools to find the right solutions.
• Escalate complex issues to the concerned team when required.
• Keep customer information and support records updated.
• Provide friendly, professional, and high-quality customer service.

Eligibility

• Must be at least 18 years old.
• Must have completed 12th grade (10+2).
• Freshers and experienced candidates can apply.
• Good communication skills in English.
• Basic computer knowledge is required.
• Must be authorized to work in India.

Skills Required

• Good communication and problem-solving skills.
• Basic knowledge of Windows, Mac, Android, and iOS.
• Basic understanding of Wi-Fi and internet connectivity.
• Ability to use multiple computer applications at the same time.
• Customer-friendly attitude and willingness to learn.

Benefits

• Paid training before starting the job.
• Desktop computer, headset, and power backup provided.
• Medical insurance.
• Transportation allowance.
• Meal allowance of ₹1,100 per month.
• Extra pay for night shifts.
• Employee discounts through the Amazon Extras program.
• Learning and career growth opportunities.
• Employee support programs and workplace facilities.