Customer Support Executive

Blinkit is hiring Customer Support Executives for its Inbound Voice Process. This is a remote opportunity for freshers and experienced candidates. In this role, you will help delivery partners by resolving their queries and ensuring smooth order operations.

Responsibilites

• Answer calls from delivery partners and help resolve their issues.
• Handle order cancellations, customer denied orders (CDO), and rider unassignments.
• Review heavy orders and arrange additional riders when required.
• Follow company guidelines, call procedures, and quality standards.
• Provide quick and professional support to delivery partners.

Eligibility

• Undergraduate and graduate candidates can apply.
• Freshers and experienced candidates are welcome.
• Good communication skills in English and Hindi are required.
• Must have a personal laptop or desktop with a stable high-speed internet connection.

Work Schedule

• 9-hour rotational shifts.
• Night shifts may be required.
• No leave is allowed during the first 90 days of training and nesting.

Salary

• CTC: ₹15,000 per month.
• Take-home Salary: Approx. ₹11,982 per month.
• Performance Bonus: Up to ₹1,929 every quarter.
• PF and ESIC benefits are provided.

System Requirements

• A personal laptop or desktop.
• Stable high-speed Wi-Fi connection.
• Quiet workspace for handling customer calls.

Interview Process

• HR Screening Round.
• Operations Assessment Round.
• Final Client Interview with Blinkit.