Customer Service Associate

Fresh Prints is hiring Customer Service Associates for its remote team. This is a great opportunity for graduates with customer support experience who want to build their career while working from home. In this role, you will assist customers, resolve their queries, and provide a smooth customer experience through different communication channels.

Responsibilites

• Provide customer support through email, chat, text, and phone.
• Resolve customer issues quickly and professionally.
• Maintain accurate records of customer interactions.
• Follow up with customers until their issues are resolved.
• Meet quality, response time, and productivity targets.
• Work closely with teams such as Sales, Operations, and Production.
• Maintain professional communication with customers.
• Identify common customer issues and suggest process improvements.

Eligibility

• Bachelor’s degree in any relevant field.
• Minimum 1 year of customer support or client service experience.
• Excellent written and verbal communication skills.
• Good problem-solving and customer handling skills.
• Comfortable working in a fast-paced environment.

Skills Required

• Good English communication skills.
• Basic computer knowledge.
• Strong customer service and interpersonal skills.
• Ability to manage multiple tasks.
• Teamwork and time management skills.

Benefits

• Work from the comfort of your home.
• Opportunity to work with an international company.
• Career growth and learning opportunities.
• Supportive and collaborative work culture.
• Gain experience in global customer service operations.